Refund Policy

We want you to be satisfied with your purchase. If you are not completely happy, you may return the product within 30 days of receipt for a full refund or exchange.

• Products must be unused and in their original packaging.

• Proof of purchase is required.

Certain items are non-returnable, including:

• Gift cards.

• Sale items (if applicable).

Contact us at vialihaircare@gmail.com to initiate a return. Further steps will be discussed via email.​

• Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original method of payment within a certain number of days, which will be mentioned in the same notification.

If you received a defective or damaged item, please contact us for an exchange.

• If you haven’t received a refund yet, first check your bank account again.

• Then contact your credit card company; it may take some time before your refund is officially posted.

• If you’ve done all of this and still have not received your refund, please contact us at vialihaircare@gmail.com.

If you have any questions or concerns about the refund policy, please contact us at vialihaircare@gmail.com.

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Last updated on: 6th March 2025