Shipping Policy

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping (United States)

Shipping Methods and Delivery Times:

Standard Shipping: 4-5 business days
Expedited Shipping: 2-3 business days (only on special requests)

Please note that delivery times are estimates and may vary depending on the carrier and destination.

International Shipping

Countries Served: Currently, we ship internationally to Canada.

Shipping Methods and Delivery Times:
- Standard International Shipping: 6-10 business days
- Expedited International Shipping: 3-5 business days (only on special requests)

Please be aware that international shipping times are estimates and can be affected by customs processing and other unforeseen delays.

Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout based on the weight of the items and the destination of the shipment.

Order Tracking

Once your order has shipped, you will receive an email notification with a tracking number. You can track your order through the carrier's website using this number.

Customs, Duties, and Taxes

Viali Hair Care is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages and Issues

If your order arrives damaged or if you receive the wrong item, please contact us immediately at vialihaircare@gmail.com so we can evaluate the issue and make it right.
For issues and information related to returns and exchanges, please refer to our Refund Policy.

Contact Information

If you have any questions or concerns about the refund policy, please contact us at vialihaircare@gmail.com.

Last updated on: 6th March 2025